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Store Info & Frequently Asked Questions


Infant Massage USA’s W9 can be found on our CONTACT page.



If your organization is tax exempt, please email with your tax exemption certificate. Once received, we will set up your account to purchase with the tax exemption.



When will I receive my items?

Items in our store are fulfilled either by Infant Massage USA or by a third party vendors such as Printify or Printful. You can see the vendor listed on each product page.

For items fulfilled by Infant Massage USA - Please note that handling time for products is generally 1 - 3 business days in addition to shipping time. 

For items fulfilled by Printify or Printful - Handling times are usually 2 - 5 days and 4 days shipping time.

** Shipping & handling estimates may be delayed due to COVID-19.


How do I sign in to my store account?

When you click ‘Checkout’ you will have the option to checkout as a guest or sign in to your account. You can also view your account information and previous orders by logging in here.


How do I use my discount code?

At checkout, click ‘Show Order Summary’ and enter the discount code into the Discount Code field.

For Members: You can find the Member discount code on the CEIM page of the Member Portal.